How a booking is confirmed

We don't take card payments on this website. A booking becomes a confirmed trip once you accept an itinerary and price in writing (email or WhatsApp) and pay the requested deposit by bank transfer against an invoice.

If you need to cancel

• 30+ days before departure: full refund of amounts paid, less any bank transfer charges.
• 15–29 days before departure: 50% of amounts paid is refunded.
• Less than 14 days before departure, or no-show: non-refundable, as hotels, transport, and guides are typically already booked and paid on your behalf.

These tiers are our general default — your invoice or booking confirmation always states the exact terms for your trip, and those written terms apply.

Non-refundable items

Visa invitation letter fees, flights or third-party permits booked on your behalf, and any costs a vendor confirms as non-refundable are excluded from the refund tiers above and are non-refundable once booked.

If we need to change or cancel your trip

If weather, road closures, or government restrictions force a change — common on northern Pakistan routes — we will offer the best available alternative: revised dates, an adjusted route, or a full refund of the affected portion of your trip.

How to request a cancellation or refund

Message us on WhatsApp or email using the details on our contact page, referencing your invoice number. Approved refunds are returned to the same bank account the payment was made from, typically within 7–14 business days.

Related

See also our Terms of Service and Privacy Policy.